Privacy Policy

At Hop Burns & Black, we are 100% committed to maintaining the trust and confidence of you, our customer. To ensure you know exactly how we look after your data, we’ve created this Privacy Policy to let you know in clear and simple terms when and why we collect your personal information, how we use it, the limited conditions under which we may disclose it to other parties and how we keep it secure.

Access to your personal information

You are entitled to view, amend or delete entirely the personal information that we hold (please note that deleting your information will also delete any remaining Beer Miles points you may hold). Please email your request to or talk to us in store, and we will action ASAP.

Guest WiFI

If you use our HBBGuest WiFi, data may be collected about your device and the volume of data you use. Don’t worry, we can’t see what you’re browsing (but please don’t download any bad stuff).  

Mailing lists and Rewards

As part of the sign-up process for our loyalty programme Beer Miles and our weekly newsletter, we securely store some of your details. We use that information for a few reasons: to let you know about your loyalty rewards; to tell you about things you’ve asked us to tell you about if you've opted in to receive our newsletter; to contact you if we need to obtain or provide additional information; and to check in occasionally to make sure you’re happy and satisfied. Importantly, we never ever sell, rent or trade email lists with any other companies for marketing purposes, so you can take that off your worry list.

MAILING LIST: We use third-party providers to deliver our weekly newsletter. If you receive this mailout, it’s because you've either opted in to receive it via our Beer Miles programme in store, signed up to receive our newsletter on our website, or ticked the "yes I want to receive marketing" box when making a purchase on our online shop. We don't do any sneaky data harvesting via any other method, and we never have. You can unsubscribe to this mailing list or update your information at any time by clicking the link at the bottom of any of our brewsletters, or by emailing us at

REWARDS: We use third-party providers Vend and Marsello to manage our  rewards programme and sign-up. We have audited each of these companies to ensure they have strong data protection policies which are in line with GDPR regulations. We’re happy to share specifics of these programmes and you can view, amend or delete your data at any time by emailing us at For more information, please see their privacy policies:
Marsello privacy policy
Vend privacy policy.


We work with Shopify for our online orders and Deliveroo for local deliveries. You can view their privacy policies here:
Shopify Privacy Policy
Deliveroo Privacy Policy.

Ticketing data

When you purchase a ticket for our tasting events online, your name, email and contact number is stored in the ticketing system we use, Eventbrite, in line with GDPR regulations (see the Eventbrite privacy policy here). You may, of course, purchase a ticket (or tickets) in person without supplying the aforementioned personal data.

Website cookies

Like most websites, our site uses cookies to collect information. Cookies are short pieces of data that are sent to your computer when you visit a website. This helps us recognise you automatically whenever you visit our site so that we can personalise your experience and provide you with better service. We also use cookies for fraud prevention and other purposes. If your web browser is set to refuse cookies from our website, you will not be able to complete a purchase or take advantage of certain features of our website, such as storing items in your cart. We do not use cookies to collect or record information on your name, address or other contact details.

Google Analytics

When someone visits, we use a third party service, Google Analytics, to collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site. This information is processed in a way which does not identify anyone. We do not make, and do not allow Google to make, any attempt to find out the identities of those visiting our website.

This Privacy Notice was updated in October 2019 and will be regularly reviewed in line with GDPR regulations.