Beer Miles FAQs
Beer Miles FAQs
Our HB&B Beer Miles programme allows you to earn and redeem your loyalty points (Beer Miles) at our Peckham and Deptford shops as well as our online store, with an exciting range of rewards, as well as VIP tiers.
How do I get involved?
Joining is easy. You can sign up in store or online, just click the Create An Account button online to get started. Once you're registered, you'll be able to start earning Beer Miles.
How do I earn Beer Miles?
You’ll earn points on everything you purchase (1 point for every pound spent, excluding VAT and shipping) and can also earn more for referring a friend and following us on social media - we’ll even give you points on your birthday!
What can I redeem my Beer Miles on?
The first reward level kicks in at just 50 points, with £1 off and goes all the way up to £100 off for 1,000 points. We also have a range of changing merch offers throughout the year, including T-shirts, tote bags and our cook book The Beer Lover's Table. A full list is available on the Earn Beer Miles rewards tab, which you can find on the left hand side of every page on our web site.
How do I see my balance?
You can check your balance online at hopburnsblack.co.uk by logging into your account and clicking the Earn Beer Miles tab. You’ll be able to see what you’ve unlocked, or how close you are to the next reward. If you can't seem to log in, simply drop us an email and we'll send you a link to sync your accounts.
How do I create an online account if I signed up in-store?
You'll need to sign up online using the Create Account link at the top right of the webshop (or in the menu) and ensure you use the same email as you use in-store - this way your online orders will automatically link to your Beer Miles account (otherwise you'll create a new account). If you're having issues, please drop us a line and we can send you a link.
Do points expire?
Points expire if you haven't shopped with us for 12 months, so please make sure you use them in time (we’ll remind you when you’re getting close). To keep them alive, all you need to do is make a purchase with us, and they'll roll over for another 12 months.
How long does it take for my Beer Miles to show up in my account?
Points are added when your order is fulfilled - i.e. shipped or picked up in store. This is to avoid any complications in case of refunds or changes to orders etc.
Can I use multiple discount codes at once?
Unfortunately our software only permits one code at a time.
What happens to my Beer Miles points if I return a purchase?
When you return an item or purchase, you also return the points you'd earned when you bought the item.
I entered my birthday, but I haven't received my birthday discount code?
Our Beer Miles software operates on US time so birthday discount codes may be sent in the afternoon UK time. The software also has a built-in anti-fraud measure which means birthday rewards aren’t granted if the birthday falls within 30 days of signing up. (The software designers found that a lot of customers entered fake birthdays in order to receive a reward faster.) If you think you've been affected by this and feel hard done by, please email us at email@example.com with proof of your birthday date.
I have an Online Rewards code that I haven’t spent yet – is it still valid?
If you redeemed a reward under the old system and received a code, this will be valid to use online for 12 months from the date it was redeemed.
How do I qualify for VIP Tiers?
Customers who have spent more than £500 in the past 12 months will receive special reward offers twice a year, including one-off discount codes and free product offers.
Customers who have spent more than £1000 in the past 12 months receive special reward offers four times a year, including one-off discount codes and free product offers.
Please ensure you've marked our email address as safe, as sometimes these notifications end up in spam filters - we'd hate you to miss out!
How do I get help if I have more questions about my points/rewards?
Simply email firstname.lastname@example.org and we'll be in touch.
HB&B reserves the right to vary the level of rewards available and the rate at which points are accrued, as well as the method of earning and redeeming rewards if necessary. Affected customers will be emailed if changes are made.